Account and data deletion

How to request account deletion

You can delete your account in the iOS app under Account → Delete account. You can also email [email protected] from the address linked to your account with the subject “Delete my CleanStrategy account”.

If you contact us from another address, we may ask for additional verification to protect your account against unauthorised deletion.

Data that is deleted

• Your user account and CleanStrategy sign-in details, including a request to delete data held by the sign-in provider.
• Your display name, email address and space memberships.
• The push notification token stored for your account.
• Application data linked to the account, such as spaces, members, tasks, votes, rounds and statistics, to the extent it is not required by other users of a shared space or must be retained for legal reasons.

Data that may be retained

• Billing information required for tax, accounting or payment processing obligations.
• Minimal technical or security records for as long as needed to detect abuse, establish or defend claims or comply with legal obligations.
• Anonymous or aggregated information that can no longer be linked to a particular user.

Response time

We respond without undue delay and within one month. For complex or numerous requests, this may be extended by two months; we will explain the extension and reasons within the first month. If we cannot delete particular data, we explain why and inform you of your right to complain.

Subscriptions

Account deletion does not always automatically cancel subscriptions handled by an external platform. Before deleting your account, cancel active subscriptions in the Stripe portal, Google Play, App Store or wherever they were purchased. Stripe subscriptions are also cancelled as part of the app’s account deletion process.